Shipping Policy
Thank you for shopping with us. Please review our shipping policy below.
Shipping Methods
All orders are shipped using trusted carriers to ensure safe and reliable delivery.
Orders within Canada and the United States are shipped via Canada Post or UPS.
International orders are shipped via UPS, depending on the destination and the most efficient available service.
Shipping Costs
Shipping costs are calculated automatically at checkout based on the destination, package weight, and shipping method selected.
Processing Time
Orders are typically processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email with tracking information (when available).
Estimated Delivery Time
Estimated delivery time is 2–7 business days, depending on the destination and the shipping carrier. Please note that international shipments may also be subject to customs processing which can cause additional delays.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Address Accuracy
Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
If you have any questions regarding your order or shipping, please contact our customer support team at katemart.support@gmail.com